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Return Policy

General Policy:
These are Batteriestar.com Standard Return Policies applicable only to products purchased by you directly from the Batteriestar.com website.
All products can be requested for Return Merchandise Authorization within warranty of return.
All returns must require a Return Merchandise Authorization.

Return Conditions:
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.

Returnable items:
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size.

Non-Returnable Items:
We cannot accept returns under the following conditions:
1. Items outside the 1 year warranty time-frame.
2. Worn, used, tag-removed, or misused items.

*Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, etc

If the package is returned to our warehouse because of a customer's personal reason, we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline

Return address & refunds:
Return address: You will need to send your returning products to our warehouse in China. Please DON'T returns your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your Batteriestar.com Credit Account. The original shipping fee and insurance are non-refundable.

* Hope you enjoyed our service.
* If you haven't received the package yet, please contact Customer service for help.
* If you need assistance, please Contact Us.

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